A widespread Microsoft outage is currently affecting services including Outlook and Microsoft 365, with users around the world reporting problems sending and receiving emails.

For businesses that receive website contact form enquiries by email, this means that some notifications may be delayed or may not currently be reaching their usual inbox.

Your website may still have a copy

Many websites managed by Cogio use plugins such as Flamingo that backup messages in the database.

Flamingo stores contact form submissions within the website itself, separately from the email notification that is sent when somebody completes a form. This means that, even if an email notification has been affected by the current Microsoft outage, the original contact form submission should still be available through your website.

If you are unsure whether your website uses Flamingo, or you would like us to check whether you have received any contact form submissions during the outage, please contact your Cogio account manager by telephone.

For more information about the ongoing Microsoft outage, see the BBC News live coverage.